PAYMENT PROCESSING

Tickets will be available online at 

If you pay a deposit for more than one ticket you will have the option either to pay the balance collectively or individually. Balance payments can be made from additional cards at a later date, however each ticket for which the balance is settled separately will be processed as a single booking and will therefore be subject to postage fees per individual transaction.
It is your responsibility to remember to pay your balance.

For the purpose of ticket sales the UK includes Northern Ireland, the Isle of Man and the Channel Islands. Sales will be processed immediately in most cases and certainly within five working days of the sale being confirmed.

As part of our continued commitment to ensuring that all tickets for Glastonbury Festival are purchased securely by genuine Festival goers you may be asked for additional security information when purchasing Festival tickets online from seetickets.com. Depending on your method of payment, you will be directed to either Verified by Visa or Mastercard SecureCode for payment authorisation. If you often make purchases online you’re probably already signed up, but if you’ve not already subscribed to one of these services you will need to do so before your transaction can be processed.

STRONG CUSTOMER AUTHENTICATION (SCA).

UK and European banks have introduced a new layer of protection for online transactions, which may mean you are asked to provide additional information when making some purchases.
There’s no need to download anything, install software or register any information in advance, however, please be aware that during an online purchase from your desktop, mobile or other digital device, you may be asked to provide additional information using your bank’s chosen authentication method, to confirm you are the genuine cardholder.

These new security measures will assess each online transaction and decide if you will need to take an extra step at checkout. This is called Two-factor authentication, which means you will be asked to provide at least 2 pieces of data from the following categories:

A password or PIN that you have set up with your bank
A one-time passcode issued via your mobile phone or bank issued pin-reader
Biometric authentication, such as a fingerprint or facial recognition
Whether or not you are required to complete Two-factor authentication is determined by your card issuer. If you are required to provide further details, you’ll be guided through this process by your card issuer and will not be able to complete check out until your card issuer is satisfied that authentication has been successful.

For the avoidance of doubt please check your bank/card statement following your transaction/s to be certain whether or not your payment has been successful, or contact See Tickets.

When purchasing online, you will be sent a confirmation email and booking reference number.

Please check your spam folder if you do not receive this within 24 hours. Keep the confirmation email safe. If you have any queries about your purchase you will need the booking reference number.

You will be able to use the ticket tracker with the booking reference number to confirm your purchase.

Any transaction that results in a charge back or payment dispute will be cancelled. It is your responsibility to ensure that you have sufficient funds in your account to pay for the tickets. The transaction will be completed during the five working days following the sale.
Glastonbury Festival will cancel all bookings made using multi-hit software or applications to ensure everyone has a fair and equal chance of getting a ticket.

Attempting to book tickets on multiple browser tabs can cause your transaction to fail. We advise that you use one single browser tab only when booking tickets, in order to avoid problems with your transaction.

As part of Glastonbury Festival’s commitment to eradicate the touting of tickets, the Festival permits the purchase of a maximum of one ticket per person. Any duplicate orders will be cancelled. In the instance of a duplicate order being cancelled, the purchaser will be refunded less the applicable administration fee.

INTERNATIONAL BOOKINGS

All international ticket buyers must be registered in the same way as UK bookers. International ticket purchases can only be made using either Visa or Mastercard credit cards.

If you are not a UK Citizen but are currently in the UK, and have a UK registered credit or debit card and UK address, you can buy in the same way as a UK resident.

International tickets will be box office collection only unless specified otherwise. Please check the order tracker for details about delivery of your order.

An overseas resident can ask a friend who is resident in the UK to purchase on their behalf, using that friend’s UK address, or alternatively, a UK resident can purchase a ticket for an overseas resident as one of their ticket purchases – provided that overseas resident is registered. International ticket balance payments will be taken at the same time as UK balance payments.

As with UK transactions, it is your responsibility to remember to pay your balance. Any tickets for which the balance has not been paid during the balance payment window will automatically be refunded minus the relevant admin fee.  

GROUP BOOKINGS

Glastonbury Festival does not reserve group bookings. If you are planning to celebrate your wedding/handfasting/hen party/significant birthday/end of exams bash at the Festival, everyone in your group needs to register and purchase tickets in the same way as anybody else buying tickets.

TICKET ENQUIRIES
You can find answers to many frequently asked questions online in See Tickets’ Glastonbury Customer Support Centre here.

Once you have booked a ticket, you can access information regarding your ticket booking, including details of ticket dispatch, online via the See Ticket Customer Service Page using your booking reference number and email address or postcode.

ID
All tickets will be personalised with the passport photograph submitted by the ticket holder during registration. As long as your registration photo is of a good likeness, you do not need ID to enter the Festival.

Every ticket holder will be required to present their personalised ticket. Checks will be made at the gates. If you are not the person whose face is printed on the ticket you will be denied entry.

Children aged 12 and under, and teen ticket holders, must be accompanied by an adult ticket holder. If you are bringing a child aged 12 or under with you who looks older than 12 you MUST bring ID to verify their age.

Anyone under the age of 16 must be accompanied to the Festival by a responsible adult (aged 18 or over, who would usually be the parent, carer, legal guardian or other adult entrusted with the care of that child) who accepts full responsibility, at all times, for all under 16s attending under their supervision. Anyone under the age of 16 is not permitted to enter, leave or re-enter the Festival site unaccompanied by their responsible adult.

When booking a ticket for a teen aged 13, 14 or 15, you must select the ‘TEEN’ ticket option, and confirm that their parent or legal guardian has consented for their data to be processed.

Those who are aged 16 or 17 are allowed to attend the Festival unaccompanied, but we would strongly advise that this decision is made with the consent of a parent or legal guardian.

Glastonbury Festival operates a ‘Challenge 21’ policy for alcohol sales. If you look under 21, you will not be served alcohol unless you can prove you are over 18 – by presenting ID, or by wearing a ‘Challenge 21’ wristband. Full details here.

Please note that some areas of the site, particularly front-of-stage barriers and late-night areas are unsuitable for children. This may include adult content and crowds.  Pushchairs and trolleys which may impact on crowd movement may not be permitted in these areas. Some late night and screening facilities may have age restrictions for entry. Those wishing to attend should bring suitable ID as proof of age, and parents and responsible adults should ensure that all restrictions are adhered to. For films classified as 18, a ‘Challenge 21’ policy will apply.

DATA PROTECTION

Glastonbury Festivals Ltd (registered company number 02737866, together with its event organisers, Glastonbury Festival Events Limited, registered company number 04348175) and “See Tickets” (The Way Ahead Group Limited, registered company number 03554468) are committed to protecting your personal information.

The personal information provided as part of each registration will be stored and processed by See Tickets (the data processor) solely on behalf of Glastonbury Festivals Ltd (the data controller) for the purpose of notifying you when tickets for the Festival go on sale, processing any booking you may make for Glastonbury Festival and printing any tickets you purchase with your personal details and photograph, to ensure that any ticket you purchase can only be used by you.

No information collected through registration will be offered for sale or made available to any third party.

Your details will be retained for future ticket sales, so you do not need to submit a new registration each year, however we would advise that you check your registration details annually, and prior to making a booking, to ensure that all your details are up to date, and your photograph is still a good likeness. In order to do so, please make sure the email address you provide is one to which you have long term access.

To delete your registration, please visit 

glastonbury.seetickets.com/registration/ Edit.

Please note this is a separate database to the Festival Newsletter. To unsubscribe from the Glastonbury newsletter mailing list, simply click the link at the bottom of any newsletter email or follow the link to subscribe or unsubscribe.

For more information, please see the Festival’s

Further information – BSL Version